Delivery & returns

Last updated: 8 September 2026. This page summarises how we deliver, how returns work and how refunds are made. The full rules are in our General terms and conditions.

Who we deliver to

The Infuzion System® online shop delivers to professional customers with an approved account. At present we deliver to the following countries: Austria, Belgium, Czech Republic, Finland, France, Germany, the Netherlands, Norway, Romania, Spain, Sweden, Switzerland, Turkey and the United States. Customers in other countries are served by their local distributor; contact us and we will put you in touch.

Dispatch and delivery time

Orders are dispatched from our warehouse in Sweden. Standard deliveries normally leave the warehouse and arrive within 1 to 3 working days from the order confirmation, or from receipt of payment where advance payment is required. Delivery times to countries outside the EU may be longer because of customs clearance.

Deliveries are made ex works (FOB). Risk in the goods passes to you when they are handed over to the carrier. You will receive a dispatch confirmation with tracking details where the carrier provides them.

Delivery options and costs

The options available for your order are shown at checkout together with their cost. Prices are stated exclusive of VAT in the currency of your shop account (EUR or SEK).

Standard delivery to a service point or to the door is free of charge for orders of 1,000 or more (excluding VAT) in the currency of the order.

Distributor accounts are invoiced for shipping according to the weight of the consignment; the cost is added to the invoice.

Customs, duties and taxes

For deliveries to countries outside the EU, such as Norway, Switzerland, Turkey and the United States, import duties, import VAT and customs handling fees are payable by the customer and are charged by the carrier or customs authority on arrival. They are not included in the prices or delivery costs shown at checkout.

When your delivery arrives

Check the consignment for visible damage before you sign for it. If a package is damaged, note the damage on the waybill and have the driver acknowledge it, then report it to the carrier and to us at contact@infuzionsystem.com. Without a note on the waybill we cannot claim compensation from the carrier, and the delivery is deemed to have been accepted.

Report visible errors such as wrong product, wrong quantity or damaged packaging within 3 days of delivery. Report quality defects within 7 days of discovering them and at the latest 6 months after delivery, or within the shelf life stated on the packaging if that is shorter.

Returns

Returns are accepted only after prior agreement with us. Contact contact@infuzionsystem.com with your invoice number and the products you wish to return, and we will confirm how to proceed.

• Only intact goods in unopened original packaging can be returned.
• Returns must reach us within three months of the invoice date.
• A return fee of 20 % of the invoiced amount is charged, plus any additional handling fees depending on the nature of the return.
• Return shipping is arranged and paid by you.
• Enclose a copy of the original invoice with the return.
• Non-stock products ordered specially for you, and products not listed on the invoice, cannot be returned.
• Unclaimed packages returned to us are charged a return fee of SEK 450 excluding shipping.

If a returned product is not approved, we will inform you in writing within thirty days of receiving it. The product is then available for collection for one week.

Refunds

Approved returns, cancelled orders and accepted complaints are refunded to the payment method used for the purchase. We never refund in cash.

• Card, Revolut Pay, Apple Pay and Google Pay. The refund is made through Revolut to the card or account used. We initiate it within 14 days of approving the return; it normally reaches your account within 5 to 10 banking days thereafter, depending on your bank.
• Invoice. We issue a credit note, which is set off against your outstanding invoices or paid to your bank account.

The same refund rights apply regardless of the card type or payment method used.

Contact

Questions about a delivery, a return or a refund: contact@infuzionsystem.com or +46 8 544 853 00, weekdays during office hours. Medicera Group SIA, Vilandes iela 8-22, LV-1010 Riga, Latvia.